Navigate your Shopping Experience with Ease using our FAQ

Our team has gathered a collection of the most common questions and concerns voiced by our valued customers, ensuring that you have all the knowledge you need at your fingertips.

How do returns, exchanges, and refunds work?

Our return or exchange and refund policies vary.

Please visit our Refunds Policy page and our Returns Policy page to learn more.

Shipping Policy

Please visit our Shipping Policy page for more information.

What payments methods do we accept?

We accept several payment methods, including credit and debit cards, PayPal, and other digital payment options. We are also able to accept certain crypto currencies. You can see the full list of payment methods available during checkout.

How can I cancel or modify my order?

To cancel or modify an order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that we may not be able to cancel or modify orders that have already been processed or shipped.

How do we vet our suppliers?

In order to be considered as a supplier on ZooZilo, suppliers are required to go through an in-depth review and onboarding process.

Here is an overview of the requirements:

High-quality products: all suppliers are the producers of high-quality products, most of which are produced and shipped from Europe or North America

No third party warehouses: all suppliers are required to manufacture or hold their own inventory – no third party warehouses allowed!

Fast order processing and shipping: all suppliers are required to abide by the processing and shipping time frames they have specified in order to offer customers the best experience

At Zoozilo, we want to offer a best-in-class experience for our customers, which is why all our suppliers go through a rigorous vetting process before joining the platform.

How do I use a promo code?

You can enter your promotional code at checkout. After entering the code, the discount will be applied to your total bill.

How do I create an account?

Creating an account is easy. Click on ‘Sign Up’ on our homepage, fill in the necessary information, and follow the prompts.

What do I do if I forgot my password?

If you forget your password, click on ‘Forgot Password’ on the login page, enter your email, and follow the instructions to reset your password.

How do I get in touch with customer service?

You can contact our Customer Service by emailing us at support@zoozilo.com. We are available 24/7 to assist you.

Shop the Sale!

Get ready to score big and save even bigger with ZooZilo's "Shop the Sale" event - the perfect opportunity to upgrade your wardrobe, home, and lifestyle without breaking the bank!

Adventure Gear

20% Off!

Clearance Items

20-50% Off!