Refund Policy
Refund Eligibility
To be eligible for a refund, you must initiate a return within our 15-day return policy window. The item must be unused, in its original packaging, and in the same condition that you received it. Please note that certain products, such as perishables, grooming items, customized items, or items marked as “final sale,” may be exempt from our refund policy.
Refund Process
- Submit a form with your order number, tracking number, and a brief explanation for the return. We will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to ship the item back to us. Customers are responsible for return shipping costs.
- Upon receipt and inspection of the returned item, we will notify you of the approval or rejection of your refund. If approved, we will proceed with the refund process.
- Your refund will be processed, and a credit will be applied to your original method of payment within a certain number of business days, depending on your card issuer’s policies.
Late or Missing Refunds: If you haven’t received a refund yet, please check your bank account again and contact your credit card company or bank, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact our customer support team for assistance.
We are dedicated to providing an excellent shopping experience and are always available to address any questions or concerns regarding our refund policy. Please do not hesitate to reach out to our customer support team for help.
Have any other questions? Please submit a form or reach out to support@zoozilo.com