How do I request a return or exchange?

ZooZilo offers a 15 day return policy window. We have put together the following process to make this process easier:

Make sure you have a valid reason to replace or return the product (e.g. defective items) and send photo evidence to

After we have successfully alerted the supplier and they have approved the order return or refund, the product must be returned to the supplier.

Next, you must return the product and provide a tracking number. The product must be returned to the address on the original package.

Once the tracking number has been provided (or once the supplier has received the returned product), a replacement product will be shipped or a refund will be credited back to the card on file.

In order for ZooZilo to process a refund for an order, we will require a tracking number to be provided for our suppliers for the order/item return.

Have any other questions? Please feel free to submit a form or reach out to

Submit a support request to our Support Team below: