Get all the information you need to know about shipping at ZooZilo with our dedicated shipping questions page, designed to help you track your order, estimate delivery times, and understand our shipping policies.

How long does shipping take?

Each product on ZooZilo has an order processing time, as well as an order shipping time. The order processing time is the time it takes a supplier to prepare an order for shipment. The order shipping time is the time it takes for the item to reach the end customer.

Shipping time varies from product to product based on the following factors:

  • Location of the supplier
  • Processing time
  • Delivery service used
  • Other external factors

You can find this information in the product description. Click on the product on the search tab and you will see the processing time and shipping time indicated in the description.

Important note: Processing time and shipping time is counted in business days. In order to get the total order processing and shipping time, add the days together. For example, the product below will take a minimum of 6 days and a maximum of 10 days to arrive at the end customer, if they are located in the United States.

How do I know if an order has been shipped?

As soon as your order is shipped by the supplier, you will receive an automated email with the tracking details similar to below.

Every supplier has their own processing and shipping times. If you find that your order is still within the processing period, please give it some time.

Don’t forget to deduct the weekends from your timeframe since our suppliers only work on weekdays.

How much does shipping cost?

Shipping is free on domestic orders.

Can I track my order?

Yes, you can track your order on our website by entering your order number and email address. You will receive an email with tracking information once your order has been shipped.

Do you offer international shipping?

We ship only to the United States and Canada at the current time.

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